Campus IT support was drowning in routine tickets—password resets, WiFi troubleshooting, and software questions piled up faster than staff could respond. Students faced long wait times, especially during peak hours and exam periods. After-hours support was non-existent, leaving students stranded when they needed help most.
0%
After-hours coverage
47 min
Avg ticket resolution
1,200+
Weekly ticket backlog
Current Queue Status
AI continuously monitors knowledge articles for accuracy and automatically flags outdated content based on resolution success rates.
WiFi Setup Guide
2 days ago
VPN Configuration
1 week ago
Canvas Integration
3 weeks ago
Printing Services
2 months ago
Helpful Responses
94%
+3%
Issue Resolved
87%
+5%
Quick Response
96%
+1%
Would Use Again
91%
+4%
Recent Student Feedback
"Fixed my WiFi in literally 30 seconds. Way better than waiting in line at the IT desk."
- Class of 2026
"Students expect instant answers at 2 AM before a deadline. Our AI helpdesk handles 74% of tickets without human intervention—password resets, WiFi troubleshooting, software installs. Our IT staff now focuses on complex issues that actually need expertise."
James Patterson
Director of Campus IT Services, Dartmouth College
Let's create helpdesk systems that serve students around the clock.
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