Healthcare Voice AI
Patient Engagement

Hello Driven

AI voice agents that patients actually answer—handling appointment scheduling, reminders, and outreach for thousands of healthcare practices.

78%

Answer Rate

-61%

No-Shows

50+

EHR Integrations

Incoming Call

+1 (555) 123-4567

AI

Hi, this is Sarah from Dr. Johnson's office. I'm calling about your upcoming appointment...

Patient

Oh yes, I actually need to reschedule. Do you have anything next Tuesday?

AI

Let me check Dr. Johnson's availability... I have 2:30 PM and 4:15 PM open on Tuesday. Which works better for you?

The Challenge

Calls Patients Actually Answer

Healthcare practices lose millions to no-shows and scheduling inefficiency. But patients have learned to ignore automated calls—67% hung up within 10 seconds of realizing it was a robot. Hello Driven needed voice AI that sounded human enough to earn patient trust.

Why Patients Hang Up

  • - Robotic, scripted opening lines
  • - Can't handle interruptions or questions
  • - Doesn't understand medical terms
  • - Long pauses feel unnatural

What Keeps Them Talking

  • - Natural, conversational opening
  • - Handles interruptions seamlessly
  • - Understands context and intent
  • - Sub-300ms response latency
Voice Intelligence

Healthcare-Specific Voice AI

Natural Interruption Handling

Patients can interrupt anytime without breaking flow

Medical Terminology

Understands procedure names, medications, symptoms

Dialect Adaptation

Adjusts to regional accents and speech patterns

HIPAA Compliance

Encrypted calls, consent handling, audit trails

Performance Metrics

Transformation Results

Answer Rate

33%78%

Patients actually engage

Scheduling Conflicts

23%3%

Real-time availability

Call Duration

4.2 min1.8 min

Efficient conversations

No-Show Rate

18%7%

Better confirmations

"Our practices were drowning in scheduling calls. Now patients actually engage with our AI—they tell us they didn't realize it wasn't a real person until we told them. No-shows are down 61%, and our staff can focus on patients in the office instead of being on the phone all day."
KP

Karen Patterson

VP of Practice Operations, Hello Driven

Building Healthcare Voice AI?

We help healthcare companies build voice systems that patients trust and engage with—improving outcomes while reducing operational burden.

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