AI Automation That Scales Resilience
Training Across Every Channel
Agix built an end-to-end AI automation engine for Hello Driven; automating lead capture, coach matching, program enrolment, certification workflows, and participant communications so the Driven team could focus on what they do best: building resilience at scale.
The leader in scientifically proven resilience.
Hello Driven (Driven Resilience) is a global provider of accredited resilience assessments, certifications, and training programs; grounded in neuroscience and the proprietary PR6 Resilience Model, which measures 24 essential life skills across 6 domains and 4 predictive indicators.
Their suite, RFA (Resilience First Aid), HART (High Adversity Resilience Training), PRE, the Driven Resilience App, and a global network of Certified Resilience Coaches, serves individuals, emergency services, enterprise organisations, schools, and healthcare workers across Australia and the US. As demand surged across every segment, the operational burden of managing coach onboarding, participant enrolment, and program communications grew faster than the team could handle manually.
Multiple programs. One AI-coordinated enrolment engine.
Each Driven program has distinct prerequisites, pricing, scheduling, and certification requirements, across audiences ranging from first responders to corporate teams to coaches. The Agix automation engine routes every participant to the right pathway from the first touchpoint.
A global training platform growing faster than its operations could follow.
Driven's program library was expanding rapidly; new certifications, new coach tiers, new enterprise and government partnerships. But enrolment, coach onboarding, participant communications, and certification management were still largely manual. Every new program added complexity without adding automation, and the team was spending hours per enrolment on tasks that should have been instant.
From first inquiry to certified, fully automated.
Eight intelligent steps replacing manual coordination, capturing leads, qualifying participants, matching coaches, scheduling sessions, and driving completions 24/7.
An AI engine built for a multi-program, multi-market resilience platform.
Agix built a modular AI pipeline connecting lead capture, programme qualification, coach matching, certification management, and automated participant communications, across both AU and US markets, into a single always-on system.
Multi-Channel Lead Capture
AI captures enquiries from web, email, referrals, and partner channels, extracting intent, audience type (individual, corporate, emergency services), and program interest into a structured record. No manual re-entry; every lead is profiled from the first touchpoint.
AI Qualification & Programme Routing
An AI qualification layer scores each lead against prerequisite criteria, experience level, and training goals, then routes them to the right Driven program. RFA for first-time participants, HART for high-adversity professionals, CReC for aspiring coaches. No manual sorting required.
Smart Coach Assignment
When participants seek coaching, the system automatically matches them against Driven's global CReC network; factoring in specialty (HART, RFA, enterprise), location, capacity, and PR6 assessment profile alignment. Better matches mean higher engagement and stronger outcomes.
AI Communication; Email, SMS & WhatsApp
Automated, personalised communications keep every participant on track; pre-course instructions, session reminders, course links, motivational check-ins, and post-completion follow-ups. Messages are timed precisely and personalised by program, region, and participant progress.
Appointment Scheduling & Session Management
Once enrolled, participants are automatically offered session slots aligned to their timezone, program format (online or in-person), and coach availability. Rescheduling, cancellation, and waitlist management are all handled without team involvement, across AU and US simultaneously.
Document Automation & Certification Issuance
On course completion, the system automatically verifies completion criteria, generates and issues accredited certificates, updates the participant's certification record in the CRM, and triggers renewal reminders timed to each program's expiry cycle, all without manual processing.
More coaches activated. More participants enrolled. Less manual overhead.
Measured against pre-deployment baselines across Driven's enrolment and coach operations.
We were manually managing every enrolment, every coach activation, every certificate, and it was holding back our growth. The Agix automation system changed that overnight. Our team now focuses on building content and supporting coaches at scale, not processing paperwork. The results in the first quarter exceeded everything we projected.
Automation built around a complex, multi-program, multi-market platform.
The key design challenge was that Driven is not a simple single-product SaaS, it's a layered ecosystem of programs, coach tiers, assessment tools, and audience segments. The automation had to be sophisticated enough to handle that complexity without requiring the Driven team to manage a complex system themselves.
Coach matching against PR6 profile data was the single biggest unlock for participant outcomes. Rather than geography-first referrals, the system surfaces coaches whose specialisation and approach aligns with what each participant's PR6 assessment reveals about their resilience profile, producing better coaching relationships and higher program completion.
PR6 data drives smarter matching
Assessment results aren't just stored, they actively inform coach selection. The matching engine surfaces coaches whose specialty aligns with each participant's six resilience domains, producing better outcomes than geography-first referrals.
One system, two markets
AU and US operations have different pricing, scheduling timezones, and currency, but run through a single automation layer. Region-specific logic is handled in the pipeline; the Driven team manages one system, not two.
Communications that drive completion
Timed, personalised reminders, not generic blasts, are the key to higher course completion. Each message is triggered by participant behaviour, not a calendar, and adapts based on whether the participant has engaged with pre-work.
Certification as a data asset
Every issued certificate feeds back into the coach directory, updating specialisation, certification tier, and renewal status automatically. The coach network is always current, without any manual maintenance from the Driven operations team.
What the system doesn't replace.
Automation handles scale. Human expertise still shapes every coaching relationship and program design decision.
Coaching Relationships Are Still Human
AI matching surfaces the best-fit coach; the relationship itself, the coaching conversations, PR6 debrief sessions, and resilience skill-building, is entirely human-led. The system optimises access; it doesn't replicate the depth of a skilled CReC coach.
Enterprise Deployments Need Custom Scoping
Large-scale corporate or government deployments, where hundreds of staff are enrolled, custom program configurations are required, or psychosocial hazard assessments are involved, require a human scoping conversation before automation can take over. Complex contexts need human judgment at the start.
Coach Profile Data Must Be Maintained
Matching quality depends on coach profiles being current; specialty tags, certification tier, capacity, and location. Coaches who don't update their profile, or who let certifications lapse without updating, may receive suboptimal matches until the data is corrected.
Accreditation Changes Require Pipeline Updates
When Driven introduces new program prerequisites, pricing structures, or accreditation body requirements, the qualification and certification automation needs to be updated. This is a low-friction change, but it's not zero-friction, it requires a brief technical update whenever the program structure materially changes.
Is this the right build for your platform?
What powers this system.
AI Process Automation
End-to-end workflow automation for enrolment, qualification, coach matching, certification, and communications, removing manual overhead from complex multi-program platforms.
Conversational AI
AI lead capture and qualification via conversational interfaces; gathering structured intent data from prospects across web, email, WhatsApp, and SMS before routing them to the right program.
Custom AI Development
Bespoke AI systems designed around your specific program structure, practitioner network, certification requirements, and audience segments, not generic templates.
Predictive Analytics AI
Performance tracking models that surface completion risk signals early, identifying participants who may drop out before finishing so coaches and the platform can intervene proactively.
Operations Dashboards
Real-time visibility across your full enrolment pipeline, coach network, and certification status, giving your team a live operating view without building it manually from CRM exports.
EdTech & Training AI
AI built for the specific requirements of accredited training providers; multi-program qualification logic, certificate lifecycle management, and instructor/coach network operations at scale.
Common questions about AI for training platforms.
The qualification layer analyses intent signals from lead forms, enquiry messages, and referral sources; extracting audience type (individual, corporate, emergency services), prior training history, and specific program interest. It then cross-references against each program's prerequisite criteria: for example, HART requires no prior training, while RFA Instructor requires existing RFA and CReC certifications. The system routes leads accordingly, with a human review queue for cases where the right pathway is ambiguous.
When a participant has completed a PR6 assessment, their six-domain resilience profile is used as an input to coach matching, surfacing coaches whose specialisation aligns with the participant's development areas. For example, a participant with low scores in the Mastery domain would be matched preferentially to coaches with documented expertise in goal-setting and competence-building interventions. This produces better coaching relationships and higher program completion than geography or availability-first matching alone.
For a system of this scope, covering lead capture, AI qualification, coach matching, scheduling, multi-channel communications, and certification automation, typical deployment is 10–14 weeks from kickoff to live operations. Discovery and workflow mapping takes 3 weeks; build and CRM integration takes 6–8 weeks; parallel running and staff training takes 2–3 weeks before full cutover. Simpler single-program automation builds can go live in 6–8 weeks.
Yes, the core automation architecture is geography-agnostic. The multi-market logic built for Driven's AU and US operations, separate pricing, timezone-aware scheduling, region-specific communications, is modular and can be extended to additional markets. For platforms operating in a single market, the build is simpler and faster. Contact us to discuss what your specific market footprint and program structure looks like.
Ready to automate your training platform's operations?
Most projects go from kickoff to deployed AI system in 8–16 weeks. Let's talk about what's possible for your platform.