Mental Health
Empathetic AI

Kite Therapy

Building AI companions that provide genuine mental health support— warm enough to help, safe enough to trust, and smart enough to know when humans need to step in.

+89%

User Retention

100%

Crisis Escalation

4.8/5

User Rating

Kite

Here for you

I've been feeling really overwhelmed lately. Nothing seems to help.
I hear you. Feeling overwhelmed like that sounds really exhausting. Would you like to tell me more about what's been on your mind?
The Challenge

Empathy That's Safe to Trust

Mental health AI walks a razor's edge. It must be warm enough that users open up, but boundaried enough to maintain therapeutic structure. Most critically, it must recognize when someone needs human help—and never make things worse.

Initial Problems

  • - Generic responses felt hollow and dismissive
  • - Therapeutic exercises offered at wrong moments
  • - Only 12% of suggested exercises completed
  • - Crisis detection missed subtle warning signs
  • - User engagement dropped 34% after day 3

What Good Looks Like

  • - Responses calibrated to emotional state
  • - Evidence-based CBT/DBT integrated naturally
  • - Remembers context across sessions
  • - Crisis detection with zero tolerance for misses
  • - Seamless escalation to human professionals
Emotional Intelligence

Calibrated Response System

Different emotional states require different responses. The AI adapts its tone, pacing, and approach based on detected emotional context.

Sadness
Warm, slow

Gentle acknowledgment, soft prompts

Anxiety
Steady, reassuring

Grounding exercises, calm presence

Anger
Patient, non-reactive

Validation first, then exploration

Hopelessness
Direct, supportive

Crisis assessment, safety planning

Safety System

Crisis Detection Protocol

Zero tolerance for missed crisis signals. Multi-layer detection with immediate escalation pathways.

Direct statements

"'I want to end it'"

Critical

Immediate human escalation

Passive ideation

"'Everyone would be better off'"

High

Safety assessment conversation

Risk accumulation

"Multiple stressors mentioned"

Medium

Elevated monitoring + check-in

100% of critical signals escalated to human professionals within 30 seconds

Outcomes

Therapeutic Impact

+89%

Day 30 Retention

up from 22%

67%

Exercise Completion

up from 12%

100%

Crisis Escalation

zero misses

4.8/5

User Rating

up from 3.2

"AGIX helped us build something that actually helps people—not just a chatbot that pretends to care. The emotional calibration system means responses feel genuine, and the crisis detection gives us confidence that we'll never miss someone who needs urgent help."
EW

Dr. Emma Wilson

Head of Clinical Product, Kite Therapy

Building Empathetic AI?

We help companies build AI that genuinely helps users while maintaining safety and therapeutic boundaries.

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