Enterprise voice AI that resolves, not just routes. Handling millions of calls with human-level understanding across 8+ languages.
89%
Resolution Rate
-74%
Cost per Call
8+
Languages
Performance
Resolution Rate
62% before
89%
Avg Handle Time
8.2 min before
3.1 min
First Call Resolution
54% before
81%
Cost per Call
$12.40 before
$3.20
Enterprise contact centers faced a perfect storm: customers waited in endless queues, human agents cost $12+ per call, and CSAT scores tanked as hold times grew. The old IVR systems—press 1 for this, press 2 for that—frustrated callers and created more escalations than they resolved. Companies needed voice AI that could actually resolve issues, not just route calls to the next queue.
8.2 min
Avg handle time per call
$12.40
Cost per human-handled call
62%
Resolution rate before AI
Watch how PolyAI handles a real customer call from start to resolution
Greeting
Language detection + personalized welcome
Intent Classification
NLU classifies caller intent from natural speech
Context Gathering
Conversational follow-up questions
Action Execution
API calls to backend systems
Confirmation
Verify resolution with caller
Resolution Rate
Before
62%
After
89%
Avg Handle Time
Before
8.2 min
After
3.1 min
First Call Resolution
Before
54%
After
81%
Cost per Call
Before
$12.40
After
$3.20
"Customers tell us they didn't realize they were talking to AI until we mentioned it. The latency is so low and the responses so natural that it feels like a real conversation. That's the bar for enterprise voice AI."
Alex Kim
Head of Voice Platform Operations, PolyAI
We help companies build voice systems that actually resolve customer issues.
Talk to our AI systems architects about your specific challenges. Get a personalized roadmap for implementation.